Terms of Service - Motherboard Repair Canada

Scope

These Terms of Service ("Terms") govern your use of our diagnostics and repair services. By submitting a device to Motherboard Repair Canada ("MRC", "we", "us"), you agree to these Terms. In these Terms, "you" and "your" refer to the individual or legal entity that requests a quote, submits a device, approves an estimate, or pays for any service provided by MRC.

Use of our services is also subject to our Privacy Policy, which is available at https://motherboardrepair.ca/privacy.html (or the equivalent page on our website) and explains how we handle personal information and diagnostic data.

Acceptance of Terms

By requesting a quote, submitting a device, approving an estimate, or paying any invoice, deposit, or subscription to MRC, you agree to the version of these Terms in effect at the time you engage or pay for our services. We may update these Terms from time to time by posting a revised version with an updated "Last Updated" date, and such updates may occur without separate or direct notice to you. Updated Terms apply to services, work orders, and payments occurring after the effective date of the update, and you are responsible for reviewing these Terms on a regular basis to stay informed of any changes.

Our goal is to provide clear, transparent, and professional services. To do our best work for you, we must clearly define the relationship between you and MRC so that you know what to expect from our services, processes, and limitations.

Diagnostics and Authorization

You authorize MRC to perform diagnostics to determine faults and repair options.
Diagnostics may be billable and are non‑refundable.
Work proceeds only upon your approval of a quote or estimate.

Service Outcomes and Refunds

All diagnostics and repair work are performed on a best-effort basis. While we aim to restore function, no specific outcome is guaranteed unless expressly stated in writing.
Time spent and parts used in good-faith attempts to diagnose or repair a device may remain billable even if the device cannot ultimately be restored to full working condition.
Where the original reported issue is improved but not fully resolved, or where additional unrelated faults exist, the service may still be considered services rendered unless we have agreed in writing to a different outcome or guarantee.
Refunds, credits, or discounts are provided only where required by law or as expressly offered by MRC in writing for a particular service or work order.

Payment and Prepayment

Repairs, parts, and services are typically prepaid in whole or in part.
We use a third‑party payment processor; payment records are retained only as required to process payments.
For mail‑in services, return shipping is pre‑charged.

Non-Payment, Chargebacks, and Security Interests

Where permitted by law, MRC may retain possession of a device as security for unpaid invoices, including amounts arising from chargebacks or reversed payments, until the balance is resolved.
Unresolved chargebacks or reversed payments may be referred to collections or other lawful recovery processes, and may result in suspension or refusal of future services.
MRC may decline future work or require prepayment from accounts with a history of non-payment, chargebacks, or abusive conduct toward staff.

Warranties and Limitations

Unless expressly stated in writing, MRC provides no warranties on repairs or services.
Any applicable warranty is limited to the specific replacement parts supplied and is subject to the part supplier’s terms.
MRC does not re‑warranty or extend the original manufacturer’s warranty for your device.
Devices previously exposed to liquid, corrosion, prior repair attempts, or severe damage have increased risk; success is not guaranteed.

Data, Risk, and Liability

You are responsible for backing up your data. We are not liable for data loss.
MRC is not liable for pre‑existing faults or latent defects that manifest during diagnostics or repair.
You understand and accept that diagnostics and repair attempts may require heat, cleaning, removal or replacement of components, or other processes that can result in irreversible modifications to the device, its configuration, or its appearance, even when performed with appropriate care.
Because we bill primarily by the hour and in order to control costs, you agree that we may reasonably limit the scope of work to the initial complaint or agreed‑upon issues, rather than performing full restoration of all potential or secondary faults.
We will make reasonable efforts to communicate material risks in plain language before proceeding when they are known in advance, and to handle your device with care consistent with professional practice.
We may retain limited diagnostic information, logs, and photos as reasonably necessary for quality control, training, legal, and operational purposes, in line with our Privacy Policy. Where we use such information for training, documentation, or marketing, we will do so on a non-identifying basis and without disclosing your personal contact details except as required by law or with your explicit consent.
To the maximum extent permitted by law, MRC’s total aggregate liability for any claim relating to a particular service, work order, or device is limited to the total amount you paid to MRC for that specific service. You agree not to seek or recover any amount beyond this limit.

Rework and Finality of Service

If you raise a concern about the original reported issue within a reasonable time, you agree to give MRC an opportunity to re-diagnose and, where appropriate, rework that original issue.
Where we are given a reasonable opportunity to perform such rework and the original reported issue is remedied or brought back to the state agreed in writing, the service for that work order is considered fully rendered and our obligations for that work order are complete.
New, different, or secondary faults that are not part of the original reported issue may require a separate quote, estimate, and work order, even if they are discovered during diagnostics or rework.

Customer Responsibilities

You agree to provide accurate and complete information about the device, including any prior repairs, liquid damage, modifications, and relevant usage conditions.
You confirm that you have the lawful authority to authorize diagnostics and repair on the device and to make decisions about its handling, data, and disposition.
You agree not to send devices containing illegal content or contraband. MRC may refuse or stop service and may be required to report certain findings to authorities where mandated by law.
If we reasonably believe a device poses a safety risk (for example, due to battery swelling, severe physical damage, or contamination), we may refuse, limit, or terminate service to protect staff, facilities, and other clients’ property.

Supply Chain Traceability (Executive Services)

For executive or enterprise services, MRC can maintain supply chain traceability for parts used and installed, including reasonable commercial records of component sources and destinations, when required by agreement or applicable standards.

Additional Agreements and Priority

For certain business, executive, or enterprise services, MRC may enter into a separate written agreement with you. If there is a conflict between that signed agreement and these Terms, the signed agreement will govern for the specific services covered by it, and these Terms will continue to apply to all other services.

Abandoned Devices and Shipping

We will contact you when repairs are complete. Devices not collected, shipped back, or subject to a written storage arrangement within 14 days of first notice of completion may be considered abandoned and disposed of in accordance with applicable law.
Where storage has been agreed in advance or in writing, storage fees may apply at a standard rate of CAD $1 per calendar day, up to a maximum equal to the device’s average second‑hand sale price as reasonably determined by MRC.
If the device is collected or shipped at the agreed‑upon time under a storage arrangement, MRC may, at its sole discretion, partially or fully waive any accrued storage fees.
Shipping risk transfers to the carrier upon handoff. Insurance may be available at additional cost upon request.

Dispute Resolution and Arbitration

You agree that any concern, complaint, or issue must first be raised with us in clear written communication through the contact form on our Contact page (currently available at https://motherboardrepair.ca/contact.html or the equivalent page on our website). Email is not a guaranteed communication channel and may not be monitored; the contact form is the required starting point for dispute resolution.

We generally aim to respond to contact-form submissions within 2–3 business days, but response times are not guaranteed. A delay or failure to respond within a particular time frame does not waive any rights or obligations of either you or MRC.

Before starting any formal dispute process, you also agree to give MRC a reasonable opportunity to investigate and, where possible, remedy the issue in-house. In most cases this includes allowing us to re-diagnose the device and attempt a repair or rework of the original reported problem.

Except where prohibited by applicable law and to the maximum extent permitted by law, any dispute, claim, or controversy arising out of or relating to our services, these Terms, or any device we have worked on will be resolved exclusively by binding individual arbitration and not in a court of law. Some rights may not be waivable under consumer-protection or other laws; nothing in these Terms is intended to limit any non-waivable rights. Subject to the foregoing, you waive any right to commence or participate in a lawsuit, jury trial, class action, or other representative proceeding against MRC in relation to such disputes.

The arbitration will be conducted in Ontario, Canada, under the applicable arbitration legislation then in force and in accordance with Ontario and Canadian federal law. The arbitrator may award only individual relief and may not consolidate claims of multiple parties.

Governing Law

These Terms are governed by the laws of Ontario and applicable Canadian federal law. Venue lies in Ontario, Canada.

Force Majeure

MRC is not liable for any delay or failure to perform its obligations under these Terms to the extent caused by events beyond its reasonable control, including but not limited to natural disasters, epidemics, labour disputes, supply chain disruptions, transportation or postal delays, power outages, or failures of third-party service providers. When such events occur, we will use reasonable efforts to resume normal operations as soon as it is practical to do so.

Expedited Services and Turnaround Times

MRC offers expedited service options for time-sensitive repairs and diagnostics. Expedited services include a separate expedited fee added to the base service price:

Diagnostics and Repair Services: A 50% expedited fee is added to the base service price. The expedited fee applies to all hours and work performed for diagnostics, repairs, and related hourly services.
All Other Services: A 100% expedited fee is added to the base service price. The expedited fee applies to all hours and work performed for modifications, upgrades, installations, and other non-repair services.

Both the base service price and the expedited fee are subject to applicable taxes calculated at checkout.

Turnaround Time Estimates

Expedited Service: 1-2 days approximate turnaround depending on inventory levels, holidays, and other emergencies or acts of god.
Standard Service: 14 day maximum turnaround time.
Retainer Service: 7 day maximum turnaround time for all retainer subscribers across all services (repair, hosting, signage, data recovery, and other MRC services).

Turnaround time estimates are approximate and not guaranteed. Actual turnaround times depend on parts availability, inventory levels, holidays, staff availability, and other factors that may be beyond our reasonable control. We work as fast as inventory allows and will make reasonable efforts to communicate any delays that become known to us.

Turnaround times are subject to force majeure events as described in the Force Majeure section of these Terms. Delays caused by such events do not constitute a breach of these Terms and do not entitle you to a refund, discount, or other compensation unless expressly required by applicable law or offered by MRC in writing.

Retainer services provide MRC-wide benefits including reduced turnaround times, preferred rates, and priority scheduling. For more information about retainer options and benefits, please visit our business services pages or contact us directly.

Severability

If any provision of these Terms or any other agreement, policy, or document published by MRC is found by a court or arbitrator to be invalid, unenforceable, or unlawful, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue in full force and effect.

Contact

MotherboardRepairCanada
Voicemail: 226-702-0555